Privacy Policy

This Privacy Policy describes how Rezon Pay (the “App”, “we”, “our”, or “us”) collects, uses, shares, and safeguards your personal data when you use our mobile application and related payment services. By installing, registering, or accessing the App, you acknowledge and agree to the data collection and processing practices outlined in this policy.

1. Information We Collect

To provide secure, efficient payment and recharge services, we collect the following categories of information:

• User Profile & Verification Data
  - Full Name, Father’s Name, and Mother’s Name
  - Contact Information (Email Address and Mobile Number including country code)
  - Demographic details (Date of Birth and Gender)
  - User‑uploaded identification images (e.g., ID cards or profile photos) explicitly submitted for KYC and account verification purposes.
• Transaction & Service Records
  - Comprehensive transaction history, systematically organized within a dedicated tab in the App.
  - Details regarding mobile recharges and Internet/Drive package .
  - Precise metadata for every transaction, including exact dates, execution times, unique transaction IDs, and monetary amounts.
  - Real‑time ledger visibility, allowing users to track financial transactions and account balances at any time.
• Account Security & Credentials
  - Confidential authentication data, including login PINs and passwords, which are cryptographically protected using industry‑standard secure hashing algorithms.
  - Device‑specific cryptographic tokens (e.g., Firebase Cloud Messaging tokens) utilized for securing active sessions and preventing unauthorized account access.
• Communications & Customer Support
  - Records of messages, inquiries, and transcripts generated during in‑app chat sessions with our support administrators.
  - Media attachments, such as screenshots, images, or voice notes, that you explicitly record or upload to resolve technical issues.
• Technical & Log Data
  - Hardware specifics (Device model, operating system architecture, and App software version).
  - Network diagnostics (IP addresses, system crash reports, and operational log data) used strictly for debugging, performance optimization, and fraud monitoring.

2. Android Permissions We Request

To execute operational features and secure financial processes, the App requests access to specific device capabilities via the following Android system permissions:

• INTERNET
  Mandatory for establishing secure, encrypted communication (HTTPS APIs) between the App and our backend servers to process real-time recharges, handle payments, and update user balances.
• ACCESS_NETWORK_STATE & ACCESS_WIFI_STATE
  Monitors active network configurations to verify internet availability, allowing the App to handle connectivity dropouts smoothly and display accurate error messages.
• POST_NOTIFICATIONS
  Required to deliver instant push notifications regarding deposit updates, security verification alerts, and transaction statuses. This permission respects user preference and operates in compliance with Android 13+ consent protocols.
• USE_BIOMETRIC / USE_FINGERPRINT
  Enables optional, swift account access through your device's built-in biometric authentication system. For strict security, your biometric data remains fully localized within your device's secure hardware enclave and is never processed or stored on our remote servers.
• RECORD_AUDIO
  Accessed strictly on-demand when you explicitly initiate a voice recording within customer support channels. The App does not monitor, capture, or record environmental ambient audio in the background.
• WRITE_EXTERNAL_STORAGE (and relevant granular Media Permissions)
  Grants restricted access for image caching and for uploading verification documents (e.g., ID cards). The App does not index or scan your private photo gallery; it interacts only with individual files you choose to upload.
• HARDWARE_TEST (declared with tools:ignore="ProtectedPermissions")
  Included within the configuration code purely for automated compatibility testing with specialized device configurations. We do not engage this system capability to extract sensitive hardware data or modify system settings.

Compliance Note: The current version of this application does not collect, track, or request background access to your address book contacts, personal SMS logs, or real-time granular device locations.

3. Third‑Party Integrations & Analytics

We leverage industry-standard third-party Software Development Kits (SDKs) to improve performance and analytics:

• Google Firebase
  - Firebase Cloud Messaging (FCM) to manage and dispatch system notifications.
  - Crashlytics and performance analytics tools utilized in specific system environments to maintain runtime stability.
• Google Play Services
  The structural foundation required to run core Android processes, security checks, and Firebase operations.
• Facebook SDK
  Integrated purely to trace installation channels, aggregate marketing statistics, and run structural campaign analytics. This toolkit operates silently and will never write posts or share details to your personal social profiles.
• Secure Payment Gateways
  Financial interactions (such as wallet deposits, balance top-ups, and gateway processing) are routed exclusively through licensed merchant services. Highly sensitive asset details like card numbers, bank credentials, or electronic wallet codes are handled directly by payment vendors under cryptographic protocols and are never stored inside our databases.

4. Purpose of Data Processing

We use the data we collect for the following specific operational and legal purposes:

• To establish, run, verify, and validate individual user profiles on Rezon Pay.
• To display precise structural account balances, synchronized transaction histories, and user utility statements inside the App dashboard.
• To process, execute, and document mobile recharges, financial drive options, and automated balance operations.
• To dispatch instant security confirmations, operational transactional statements, and occasional promotional alerts (subject to user opt-in controls).
• To operate responsive customer help desks and address user system disputes via chat communications.
• To proactively guard our platform infrastructure, verify network identity, block fraudulent actions, and maintain service safety.

5. Data Retention Protocols

We retain your personal details and transactional history logs for as long as your corporate profile remains open and functional. Following an account closure request, we securely maintain restricted archival data for a reasonable extension period, solely to fulfill necessary financial reporting commitments, tax laws, accounting rules, and fraud-detection procedures.

When an account is deleted and the retention period expires, data is either permanently purged from our servers or fully anonymized, converting the information into non-identifiable statistical aggregates.

6. Information Sharing & Disclosure

We respect your privacy; we do not sell, rent, or trade your personal data to any third-party marketing brokers. Data sharing is strictly restricted to:

• Authorized Operational Partners: Vetted third-party service vendors (including payment aggregators, automated SMS/email gateways, server hosting networks, and cloud diagnostic infrastructures) who operate under strict non-disclosure terms and data-protection agreements.
• Legal Compliance & Protection: Law enforcement officials, judicial courts, or regulatory governing bodies when we are lawfully compelled to disclose information to comply with legal processes or protect our system rights.

7. Children’s Privacy Safeguards

Rezon Pay is structurally engineered for adult use and requires independent capacity to conduct financial recharges. We do not intentionally or knowingly gather, file, or store personal identifiers from minors under the age of 13. If we discover that a child has provided us with personal information, we will immediately delete the data from our servers.

8. Information Security Architecture

We utilize appropriate structural, technical, and institutional safety frameworks to shield user data from accidental loss, unauthorized modification, and data breaches. All communications between the App and our servers are protected using Transport Layer Security (HTTPS encryption). However, no digital storage or internet transmission method is completely flawless. Users are advised to keep their device credentials, account entry codes, and security PINs private.

9. Regional Location Estimation

The App may process basic regional network data to automatically discover your home country, optimize localization parameters, and customize service availability. This tracking is strictly non-invasive; providing granular permission remains completely optional, and the fundamental mechanics of the payment app function even if location access is denied.

10. Tracking Mechanisms & Identifiers

The mobile application software operates without running internet browser cookies. Instead, we use device-specific alphanumeric tokens and developer identifiers to manage session states, trace application crashes, and deliver persistent notification services.

11. User Rights & Privacy Controls

You maintain full agency over your data, including the right to:

• Review, correct, and modify your primary user profile data via the in-app management panel.
• Adjust notifications, diagnostic reporting permissions, and alert preferences directly from your device's operating system settings.
• Request the total deletion of your active account profile and associated personal databases at any time.

12. Account & Data Deletion Guidelines

If you decide to close your financial profile and request the deletion of your personal records, please visit our online account termination platform to complete the process: Delete Account – Rezon Pay .

13. Revisions to the Privacy Policy

We reserve the right to modify or adjust this Privacy Policy periodically to match changes in international regulations or app updates. Any adjustments will be made visible by posting the updated draft directly onto this page and updating the "Effective Date" at the top. We suggest that users review this page regularly to stay informed.

14. Contact and Support Channels

If you have any questions, compliance concerns, or data protection inquiries regarding this policy, please reach out to us at:

• Email: rezonpaysupport@gmail.com